Your browser is unsupported and may have security vulnerabilities! Upgrade to a newer browser to experience this site in all it's glory.
Skip to main content

Tenants FAQs

Harry Oh No

What to do in the event of a problem.

Sometimes things go wrong.

Below is a list of frequently asked questions relating to potential problems you may experience in your home, together with appropriate advice and action.

If the issue you are experiencing is not shown, please contact us on 01377 253456 (Driffield) or 01262 401401 (Bridlington).

My heating isn't working

Sometimes there can be a simple solution. Please check the following:

  • Is your thermostat turned up?
  • Are you still getting hot water?
  • Is the programmer set up correctly?

Any problems with heating contact this office. If it is outside of working hours you can try using an on-line user manual by searching using the make and model of the boiler, for example. (At the beginning of your tenancy, even if it is the middle of summer, it is worth running the system to check that all is well.)

My water isn't getting hot

Sometimes there can be a simple solution. Please check the following:

  • Is the boiler switched on?
  • Is the boiler water programmer set?
  • If applicable, is the electric immersion heater switched on?

Any problems with water contact this office. If it is outside of working hours you can try using an on-line user manual by searching using the make and model of the boiler, for example. (At the beginning of your tenancy, even if it is the middle of summer, it is worth running the system to check that all is well.)

I have a water leak

If necessary turn off the water at the stopcock (usually located under the kitchen sink or may be near a ground floor WC).

Depending on the severity, take the necessary steps to minimise damage to the property before calling us.


My drains are blocked

Ensuring the free flow of drains is normally the tenant's responsibility to resolve.

Try drain cleaner, draining rods etc. Yorkshire Water may come out free of charge to investigate.

My toilet is blocked

It is normally the responsibility of the tenant to resolve.

Try plunger and/or bleach. If necessary call a plumber. Please do not put anything down the WC other than toilet paper. No wipes, sanitary products, nappies etc

I think my chimney needs sweeping

It is the tenant's responsibility to ensure the chimney is swept on a regular basis if the fire is in use to ensure safety.

I have a broken window

You will need to have this replaced at your own expense. If in doubt contact this office.

My TV doesn’t work when plugged in to the aerial/there is no aerial/there is no satellite dish

It is not the responsibility of the landlord to provide TV aerials.

My fence has blown down or needs maintenance

Please contact us to report this issue.

My door doesn’t lock

If locks are not working or stiff try WD40 sprayed on the key/ lock. If this doesn't work, contact the office.

I have lost my keys

If you lose your keys or lock yourself out, please contact the office if this happens during office hours. You may be able to borrow keys to get you back into the property but you will have to pay for new keys. If the problem occurs outside of our office hours you will need to make your own arrangements and you will have to pay for a locksmith to attend.

My lights or electrical fittings aren’t working

Any light bulbs that need replacing are your responsibility. If any electrical fittings are not working, please contact the office.

I need my property decorating

You must keep the property clean and tidy. If you wish to redecorate you must contact this office and let us know what you are planning on doing so that we can request the landlords permission.

My property is damp

If there are any signs of damp in the property, please let us know.

My windows steam up

Often during cold weather condensation can appear as water on the inside of windows and sills. This must be wiped off daily and the property kept heated and ventilated to avoid excessive moisture in the property. Moisture in the air comes from normal living but needs to be managed correctly. It is important not to make matters worse by drying clothes on radiators, using pans without lids and using extractor fans when bathing or showering. Not managing condensation can result in black mould growth on walls fabrics windows . Black mould should be cleaned off hard surfaces using thin bleach or a suitable cleaning product.

Please note that condensation on the surface of a window is different to 'steamed up' windows where the sealed unit has failed. In this case, we will note any problem during our routine inspections.

You have not taken my rent this month/ have taken rent when I have moved out

Rent was paid by a bank standing order and this is controlled by you.

I can smell gas.


Turn gas OFF immediately and ring the emergency number 0800 111 999. Avoid naked flames and turning electrical switches on and off.


Get your FREE Online Valuation