Tenants FAQs/ Troubleshooting

Sometimes there can be a simple solution. Please check the following:

• Is your thermostat turned up?
• Are you still getting hot water?
• Is the programmer set up correctly?

Any problems with heating contact this office. If it is outside of working hours you can try using an on-line user manual by searching using the make and model of the boiler, for example. (At the beginning of your tenancy, even if it is the middle of summer, it is worth running the system to check that all is well.)

Sometimes there can be a simple solution. Please check the following:

• Is the boiler switched on?
• Is the boiler water programmer set?
• If applicable, is the electric immersion heater switched on?

Any problems with water contact this office. If it is outside of working hours you can try using an on-line user manual by searching using the make and model of the boiler, for example. (At the beginning of your tenancy, even if it is the middle of summer, it is worth running the system to check that all is well.)

If necessary turn off the water at the stopcock (usually located under the kitchen sink or may be near a ground floor WC).

Depending on the severity, take the necessary steps to minimise damage to the property before calling us.

Ensuring the free flow of drains is normally the tenant's responsibility to resolve.

Try drain cleaner, draining rods etc. Yorkshire Water may come out free of charge to investigate.

It is normally the responsibility of the tenant to resolve.

Try plunger and/or bleach. If necessary call a plumber. Please do not put anything down the WC other than toilet paper. No wipes, sanitary products, nappies etc

It is the tenant's responsibility to ensure the chimney is swept on a regular basis if the fire is in use to ensure safety.

You will need to have this replaced at your own expense. If in doubt contact this office.

It is not the responsibility of the landlord to provide TV aerials.

Please contact us to report this issue.

If locks are not working or stiff try WD40 sprayed on the key/ lock. If this doesn't work, contact the office.

If you lose your keys or lock yourself out, please contact the office if this happens during office hours. You may be able to borrow keys to get you back into the property but you will have to pay for new keys. If the problem occurs outside of our office hours you will need to make your own arrangements and you will have to pay for a locksmith to attend.

Any light bulbs that need replacing are your responsibility. If any electrical fittings are not working, please contact the office.

You must keep the property clean and tidy. If you wish to redecorate you must contact this office and let us know what you are planning on doing so that we can request the landlords permission.

If there are any signs of damp in the property, please let us know.

Often during cold weather condensation can appear as water on the inside of windows and sills. This must be wiped off daily and the property kept heated and ventilated to avoid excessive moisture in the property. Moisture in the air comes from normal living but needs to be managed correctly. It is important not to make matters worse by drying clothes on radiators, using pans without lids and using extractor fans when bathing or showering. Not managing condensation can result in black mould growth on walls fabrics windows . Black mould should be cleaned off hard surfaces using thin bleach or a suitable cleaning product.

Please note that condensation on the surface of a window is different to 'steamed up' windows where the sealed unit has failed. In this case, we will note any problem during our routine inspections.

Rent was paid by a bank standing order and this is controlled by you.

Turn gas OFF immediately and ring the emergency number 0800 111 999. Avoid naked flames and turning electrical switches on and off.